Introduction

ZyvaPay provides a digital payments platform that enables individuals and businesses to send, receive, and manage payments securely and efficiently (the “Services”).

This Privacy Policy explains how personal information is collected, used, shared, and protected in accordance with the Nigeria Data Protection Regulation (NDPR) and other applicable laws. Use of ZyvaPay Services indicates acceptance of this Privacy Policy.

Information Collected

ZyvaPay may collect the following types of personal information to deliver the Services:
Identity Information: Full name, email address, phone number, and date of birth.Financial Information: Details about linked bank accounts or payment methods to enable transactions. Bank or card credentials are not collected, stored, or accessible by ZyvaPay. Verification Data: Identification documents, Bank Verification Number (BVN), or other KYC data to comply with regulatory requirements. Device and Usage Data: IP address, device type, browser, operating system, app usage, and transaction logs. Collection is limited to what is necessary for the proper provision of Services.

Purpose of Collection

Personal information is collected and used for: Enabling linked accounts to process payments securely Verifying identity to prevent fraudComplying with regulatory and legal obligations Improving Services, platform functionality, and user experienceCommunicating updates, alerts, or support responsesInformation will not be used for purposes unrelated to these objectives without explicit consent.

Sharing of Personal Information

Personal information may be shared only with: Regulated financial partners to facilitate transactions Third-party service providers assisting in the provision of ServicesRegulatory authorities or law enforcement when legally required or to prevent fraud Personal data will not be sold or shared for marketing purposes without consent.

⁠Data Security

Bank-level encryption and secure protocols protect information during storage and transmission. Systems are monitored to detect unauthorized access or suspicious activity. Only authorized personnel may access personal data.Users are responsible for safeguarding their login credentials and reporting unauthorized access promptly.

User Rights

Users have the following rights under NDPR: SAccess: Request access to personal data collected. Correction: Correct inaccurate or incomplete data.Deletion: Request deletion of personal data, subject to regulatory obligations. Withdrawal of Consent: Withdraw consent for processing, where applicable. Requests can be submitted via the contact information below.

Cookies and Tracking

ZyvaPay may use cookies or similar technologies to: Enhance platform functionality Track usage for analyticsImprove user experience Users can manage cookies through their browser or device settings.

Data Retention

Personal information is retained only as long as necessary to: Provide Services Comply with legal and regulatory requirements IResolve disputes Retention periods are determined based on regulatory obligations and internal policies.

Updates to Privacy Policy

This Privacy Policy may be updated periodically. Updated versions will be published on the website or app. Continued use of ZyvaPay Services constitutes acceptance of any changes.

Updates to Privacy Policy

Questions or requests regarding personal data or privacy:Email: support@zyvapay.comPhone: +234 701 XXX XXXX